Configure MultiCHAX for Right Networks

UPDATE:

8/11/2014 – The removed requirement to use a 3rd party driver.
8/11/2014 – The added requirement to update UniPrint to the latest version.

Configure MultiCHAX for Right Networks, please check the following system requirements:

Check here how to “Configure MultiCHAX for Right Networks”, a complete guide.

• Compatible Windows Client Machine:
  • Windows XP
  • Windows Vista
  • Microsoft Windows 7
  • Windows 8
• Uniprint 5.0
• Right Networks Subscription with QuickBooks
• Adobe PDF Reader / Acrobat

Setup

1. Download and install UniPrint 5.0
   • Once installed, open the UniPrint client settings from the system tray by right clicking on the UniPrint icon, then select Settings.
     
   • Enable “Let me choose a printer every time I print” and “Enable Document Preview” using Adobe Reader / Acrobat.
     
2. Download and install MultiCHAX. Please read the MultiCHAX user manual to configure printers in MultiCHAX.
3. Open MultiCHAX and enter the SETUP menu.
4. Click Select Control, then Edit This Control.
5. Configure your preferred check layout (TOP, MIDDLE, BOTTOM, Z-FOLD, 3-UP).
6. Save your control and exit MultiCHAX.
7. Connect to Right Networks.
8. Start QuickBooks and open a company file.
9. Click on File > Printer Setup in QuickBooks.
10. Select UniPrint and open Options.
11. Under the Configuration tab, change the paper resolution to 300 dpi (600 by default).
    
12. Select the Advanced tab, and disable (uncheck) Postscript Emulation with No font embedding checked. Click OK, and save the printer setup settings.
    
13. Now you are ready to print checks from QuickBooks.
14. Select a check to print, and print to the UniPrint driver.
15. The Adobe Reader / Acrobat preview of the check should now be visible. Print the check from the preview and select the MultiCHAX Virtual Printer Driver BI.
    NOTE: Be sure the “Actual size” is selected for Page Sizing.
    
16. MultiCHAX will then be opened automatically for you to select your bank account and/or starting check number.

So, these steps will help you to Configure MultiCHAX.

How Printing Works in a Right Networks Session

When you sign in to Right Networks, QuickBooks runs on a remote server, not on your own computer. That server cannot see the printer on your desk. Printer redirection software closes the gap: it adds a virtual printer inside your hosted session, and when you print to it, the job travels over your internet connection to a client program on your computer, which hands it to a local printer.

In the setup above, UniPrint is that redirection printer. That is why QuickBooks prints to UniPrint and the check opens in a preview on your own computer. The local step matters because MultiCHAX is installed on your Windows computer: the check has to arrive there before you print it to the MultiCHAX Virtual Printer Driver BI.

Which printer to choose in the hosted session

Right Networks has changed its printing tools over the years, so the printer names in your session may not match the screenshots on this page. Some sessions list TSPrint printers in place of, or next to, UniPrint. Whatever the name, pick the redirection printer that delivers the job to your computer and lets you choose the printer there (or opens a preview), so you can send the check on to MultiCHAX. A redirection printer that prints straight to your local default printer skips MultiCHAX, and the check prints without your bank account details. If you are not sure which printer your account uses, ask Right Networks support.

Tip: in File > Printer Setup, select Check/PayCheck in the Form Name list before you choose the printer, so the setting applies to checks every time.

MICR Printing from Hosted QuickBooks

Banks read the MICR line at the bottom of a check (routing number, account number and check number) with machines. If that line cannot be read, the bank may reject the check. Two things have to be right:

• MICR toner. The local laser printer that prints your checks needs a MICR toner cartridge. A perfect MICR font printed with regular toner still fails. See the MICR toner FAQ.
• A MICR font that survives the trip. In a hosted session the print job passes from QuickBooks through the server’s print system and the redirection software before it reaches your computer. Along the way the E-13B MICR font can be swapped for an ordinary font that looks close but lacks the exact shapes bank equipment needs. Installing a MICR font on the server and trying to print it straight from QuickBooks is prone to this. Letting MultiCHAX check printing software add the MICR line on your computer, as in the steps above, avoids it.

Using a Mac with Right Networks

Right Networks lets Mac users run the Windows version of QuickBooks Desktop through Microsoft Remote Desktop. To print, printer redirection has to be turned on in the Remote Desktop connection’s device settings (check Printers before you connect), and the printer client Right Networks provides for Mac has to be installed. Option names can differ between app versions, so follow Right Networks support if your screens look different.

The steps on this page assume a Windows client, as listed in the requirements, because MultiCHAX is installed on the client computer. If you print checks from a Mac, contact CHAX support before you set up check printing to confirm a setup that works for your account.

Troubleshooting

Problem	Likely cause	What to try
The redirection printer is missing in your session	The printer client is not installed or not running on your computer	Install or start the client, sign out of Right Networks, then sign back in
No check preview opens after printing to UniPrint	Preview is turned off, or Adobe Reader / Acrobat is missing	Enable “Enable Document Preview” in the UniPrint client settings and install Adobe Reader
MultiCHAX does not open	The check went to a physical printer instead of MultiCHAX	In the preview’s print dialog, select MultiCHAX Virtual Printer Driver BI
The check prints too large, too small or out of position	Page scaling or print resolution	Select “Actual size” for Page Sizing, confirm 300 dpi in the UniPrint options, then check the layout in your MultiCHAX control
The bank cannot read the MICR line	Regular toner, or the MICR font was substituted	Use a MICR toner cartridge and let MultiCHAX print the MICR line
Printing is slow	Large print jobs travel over your internet connection	Speed depends on your connection; try a faster or less busy connection

FAQ

Why can’t my Right Networks session see my printer?

QuickBooks runs on a remote server that has no direct link to your local printers. Printing only works through the redirection printer, and that needs its client installed and running on your computer.

Do I need special toner to print checks?

Yes. Banks expect the MICR line in magnetic ink, so the laser printer that prints your checks needs a MICR toner cartridge.

Can I print checks from a Mac through Right Networks?

Mac users can reach hosted QuickBooks through Microsoft Remote Desktop with printer redirection on. The MultiCHAX steps on this page are written for a Windows client, so contact CHAX support first.

Who should I contact when printing fails?

Right Networks support for sign-in, session and redirection printer problems. CHAX support for MultiCHAX setup, check layout and MICR questions.